Privacy & Data Protection
Your data belongs to you. Here is how BizTwin collects, uses, and protects your personal information.
GDPR Compliant
Overview
BizTwin ("we", "us", "our") is committed to protecting your privacy and ensuring the security of your personal data. This policy explains how we collect, use, store, and protect your information when you use our platform.
We comply with the General Data Protection Regulation (GDPR) and applicable data protection laws. By using BizTwin, you agree to the practices described in this policy.
What We Collect
We collect only the data necessary to provide our services:
- Account Information: Name, email address, phone number, and business details provided during registration.
- Business Data: Inventory records, sales transactions, staff information, and business analytics you enter into the platform.
- Usage Data: Log data, device information, and interaction patterns to improve our service.
- Telegram Data: Your Telegram Bot API token (encrypted) and chat ID for notification delivery.
How We Use Your Data
Your data is used exclusively for the following purposes:
- To provide and maintain the BizTwin platform and its features.
- To send you Telegram notifications you have configured.
- To generate analytics and reports for your business.
- To communicate with you about your account, updates, or support requests.
- To improve our platform based on usage patterns and feedback.
We do not: Sell your data to third parties, use it for advertising, or share it with unauthorized parties.
Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: Request a copy of all data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data ("right to be forgotten").
- Right to Restrict Processing: Limit how we use your data.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to certain types of data processing.
To exercise any of these rights, please contact us at privacy@biztwin.com.
Data Security
We implement industry-standard security measures to protect your data:
- TLS 1.3 encryption for all data in transit.
- Encrypted storage for sensitive data including passwords and API tokens.
- Regular security audits and penetration testing.
- Role-based access control within the platform.
- Automated backups with encrypted storage.
Data Retention
We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are legally required to retain it. Business transaction records may be retained for accounting and legal compliance purposes.
If you have any questions about this privacy policy or your data rights, please contact us:
Last updated: July 19, 2026